My flight from Washington DC to San Francisco was direct, lasting about 5 hours. Thankfully they showed a movie and I had lots of snacks and reading material (short attention span). About 45 minutes before landing we heard some commotion in the isles behind us and turned to see a man lying by the emergency exit door and people gathered around him. The captain came over the loud speaker saying "We've had a medical emergency, please stay in your seats. Is there a Dr. on the plane? Please go to the center emergency exit doors." About 3 people rushed back - we saw the AED being passed around and heard "Shock advised" said in a mechanical voice a few times. By the time the plane landed (fastest landing and taxi ever) the medical team was trying to decide who could "call it." I have to say I was a bit traumatized. A stranger passed from a heart attack about 4 feet from where I sat. What only added to the trauma was this:
On behalf of United Airlines, please accept my sincere apologies for any discomfort you may have felt on Flight 975 to San Francisco on September 11th.
I understand one of our guests required medical attention onboard which resulted in a less than favorable outcome. I realize the situation may have been uncomfortable and unsettling for you and for those traveling with you and regret any impact this may have had on your travel.
Please know that our thoughts and well wishes are with the family; as well, our staff in San Francisco is doing all possible to assist this guest's family through this difficult time.
We thank you for choosing United Airlines and appreciate the opportunity to serve you travel needs in the near future.
United apologizes that someone died on my flight, and hopes it didn't make the flight too unpleasant and that it won't affect my choosing to fly with them in the future.